FAQ

WHERE DO YOU SHIP TO?

We ship worldwide from the United States.

HOW MUCH DOES SHIPPING COST?

All shipping rates will vary depending on a few different factors, some of which include:

Domestic vs International shipments
Total weight of package
Selected shipping method

WHY IS THE SHIPPING COST HIGHER ON INTERNATIONAL ORDERS?

Our international orders have duties and taxes included in the total shipping cost, so you don't have to worry about it at the time of delivery. Any applicable duties and taxed for your delivery location are calculated at checkout and included in your total shipping cost. The order is then shipped Duties Paid so it will arrive quickly and efficiently.

CAN I CHANGE MY SHIPPING ADDRESS AFTER I'VE PLACED MY ORDER

Yes, as long as your order has not already shipped and is still shipping within the same country. Please email max4cracks@emeraldfulfillment.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.

CAN I CANCEL OR RETURN MY ORDER?

All sales are final. We are unable to offer refunds or accept returns at this time.

DO YOU OFFER EXCHANGES?

Exchanges are dependent on current stock levels and item(s) purchased. Please email max4cracks@emeraldfulfillment.com for any exchange inquiries. The cost of shipping will be the customer's responsibility.