Shipping policy

Processing your order

We aim to dispatch in-stock orders within 7–10 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Processing time is separate from carrier transit time. Any different lead time for a preorder or made-to-order product will be stated on its product page before purchase.

Delivery options and charges

Available destinations, delivery services and shipping charges are shown at checkout before payment. Delivery estimates depend on your destination and selected service and are estimates rather than guaranteed arrival dates. Please allow extra time during holidays or carrier disruptions.

Tracking and address changes

When tracking is available, it will be included in your shipping confirmation. Please check your delivery address carefully. If you notice an error, email max4cracks@gmail.com immediately with your order number. We will try to update orders that have not been dispatched.

Delayed, damaged or missing shipments

If your delivery is delayed, appears lost, or arrives damaged, email us with your order number so we can investigate and help resolve the issue. We do not exclude any rights you have under applicable consumer law.

International orders

International delivery is available only where offered at checkout. Any duties or import taxes collected at checkout will be shown there. If they are not collected at checkout, additional charges may be payable to the carrier or local authority; review the displayed delivery terms before ordering. Customs processing may delay delivery.